Steven Miscandlon
 

Employment history

 
Freelance Writer, Proofreader and Editor (December 2009 – Present)
 
Significant client projects:
 
  • Editor and proofreader for Studio Fury Ltd (November 2012 – Present)
Editing and proofreading tour programmes, booklets and liner notes for high-profile artists including Elton John, The Rolling Stones, Take That, Ian Brown and Leftfield.
 
  • Editor and proofreader for the Oxford Literary Consultancy (July 2014 – Present)
Editing and proofreading client book projects (fiction and non-fiction). High-profile releases include My Life With John Steinbeck by Gwyn Steinbeck.
 
  • Marketing copywriter for MarketSnag (October 2015 – Present)
Writing website content and blogs for corporate clients in various industries.
 
  • Marketing copywriter for StrategiQ Marketing Ltd (April 2016 – Present)
Writing website content and blogs for corporate clients in various industries. Ghostwriting articles for magazines including Master Investor Magazine and Global Banking & Finance Review.
 
  • Staff writer for Your Wellness magazine (October 2011 – May 2017)
Wrote hundreds of long- and short-form articles on health, wellness, exercise and related topics.
 
  • Copywriter for ReallyMoving Ltd (August 2015 – October 2016)
Wrote property and mortgage-related blogs and consumer guides for client website.
 
  • Copywriter for XL Communications Ltd (May 2015 – May 2016)
Wrote media-related blogs for client website.
 
  • Marketing copywriter for Kaizen (February 2014 – February 2015)
Wrote website content for corporate clients in various industries, including a major website revamp for Just Mortgage Brokers Ltd.
 
  • Proofreader for Merson Signs Ltd (July 2013 – August 2014)
Proofread website content and bid documents for client.
 
  • Copywriter for Gain-Line Group (July 2011 – October 2012)
Wrote specialist blogs on Solvency II insurance regulation for client.
 
  • Copywriter for Synthesis Media Ltd (October 2011 – November 2012)
Wrote technical descriptions for science, engineering and medical products.
 
  • Editor for HarperCollins (May 2012)
Copy edited UNESCO publication Memory of the World: The treasures that record our history from 1700 BC to the present day.
 
  • Copywriter for Obligo Ltd (November 2010 – August 2011)
Wrote mortgage-related website content and blogs for client.
 
  • Writer for Global Business Magazine (April 2011 – June 2011)
Wrote articles and cover features on economic and business-related topics for client.
 
  • Writer for Circle People Ltd (October 2010 – May 2011)
Wrote executive search, risk management and insurance-related blogs for client.
 
  • Writer for Belgravia Capital Holdings Ltd (January 2011 – April 2011)
Wrote daily financial and mortgage-related news stories for client.
 
  • Writer for Money Workout Ltd (August 2010 – October 2010)
Wrote website content and consumer mortgage guides for client.
 
  • Proofreader and research assistant for UK author Julie Lewthwaite (February 2010 – September 2010)
Worked with author on operations management textbook Everything You Need for an NVQ in Management (2nd Edition), published by Thorogood. Researched and wrote further reading lists for inclusion in the book, prepared illustrative diagrams, and proofread the text before and after typesetting.
 
Other clients have included:
 
Jobatar Ltd
Open House Inventories
Meda Pharmaceuticals Ltd

Brightlines Translation Ltd
Business Insurance Service
XOC Marketing Ltd

Samerai Foundation
Optimist Consulting
Prime Property Finance Ltd

StainlessCleans
Pro Business Solutions Ltd
Hedgerley Village Magazine

Planet Properties Ltd
Online Tax Rebates Ltd
London Private Wealth Ltd

Television Heaven
Plentific Ltd
CCTV Pro Ltd

Principal Mortgages Ltd
Security in Motion Ltd
Faceroom Ltd

Simplify Digital Ltd
Hackerstorm
Gemarco Ltd

Sebastopol Publishing Ltd
Mind One Digital Ltd
Parkside Inventories

Enercomtech Solutions Ltd
Sandstone Property Ltd
Prime Clinic LLP

 
 
Customer Care Manager – Lloyds Banking Group (Dec 2001 – Nov 2009)
 
  • Led a team of specialist complaint handlers, responsible for investigating and resolving customer complaints across a range of retail banking products. My role included daily work flow planning, as well as resolving complaints directly for customers, both by telephone and in writing.
  • Special responsibility for handling complaints received by the Chief Executive’s office, including investigating, preparing a formal written response on behalf of the Chief Executive, and reporting on complaint root causes and corrective actions taken.
  • Analysed monthly complaints data for the Customer Care function (over 100 staff), and prepared reports for use at Executive board level outlining root causes, trends, costs etc.
  • Contributed to the development of training material for complaint handlers, and was involved in the training and support of new team recruits.
 
 
Customer Service Assistant / Supervisor roles – HBOS plc (Apr 1996 – Nov 2001)
 
  • Sales & Service Call Team – Handling inbound calls from retail banking customers.
  • Mortgage Administration – Various back-office administrative tasks for mortgage customers.
  • Branch Cashier & Interviewer – Face-to-face customer service, including banking, savings and credit account applications.
 
 
Education and professional associations

 
Global Association of Risk Professionals (2012 – Present)
  • Affiliate member
 
University of Glasgow – Department of Mechanical Engineering (1991 – 1995)
  • B.Eng. (Hons) in Product Design Engineering
 
Port Glasgow High School (1985 – 1991)
  • 2 Certificates of Sixth Year Studies – English, Mathematics
  • 5 Highers – Art & Design, English, Mathematics, Modern Studies, Physics
  • 8 Standard Grades – Arithmetic, Art & Design, Chemistry, English, French, Mathematics, Modern Studies, Physics
 
 
Personal profile
  • Highly skilled and experienced writer with a talent for tailoring written content to a defined target audience or customer base.
  • Extensive experience in the financial services sector and mortgage-related writing, and an academic background in engineering and design – able to adapt to writing for any market.
  • Highly conscientious and experienced proofreader and editor of both fiction and non-fiction, with a keen eye for attention to detail.
  • Excellent analytical and research skills.